Terms of Service
Clear Terms. Built on Trust.
These Terms govern access to Medicare EHR — our multi-tenant electronic health record and clinic operations platform. They outline your rights, responsibilities, and the rules for using clinical, billing, portal, and administrative modules on your organization tenant.
Effective date: June 9, 2026
Transparent
Plain-language terms covering accounts, acceptable use, billing, and service expectations.
User Focused
Built for healthcare staff, administrators, and patients using authorized portal access.
Secure & Compliant
Aligned with healthcare privacy practices — see our Privacy Policy and HIPAA Notice.
Our Commitment
Our Commitment to You
Medicare EHR is designed for healthcare teams who need clear rules, reliable service, and privacy-aligned operations.
Acceptance of Terms
Using the platform means agreeing to these Terms and applicable organization policies.
Use of Services
EHR modules for clinical, operational, billing, and patient engagement workflows.
User Responsibilities
Protect credentials, assign roles correctly, and use PHI only for authorized care.
Data Privacy
PHI handled per our Privacy Policy; covered entities remain responsible for patient rights.
Payments & Billing
SaaS subscriptions via checkout; in-clinic billing modules for patient charges.
Service Availability
We strive for reliable uptime; maintenance windows may be scheduled with notice.
Account & Access
Accounts are provisioned per organization tenant with role-based access, MFA policies, and email verification.
Each healthcare organization receives an isolated tenant. Staff accounts are created by organization administrators with assigned UserRole values that control module access through AUTHZ presets.
You are responsible for safeguarding login credentials, completing MFA enrollment when required by your tenant policy, and notifying your administrator of unauthorized access.
- Organization statuses: PENDING_APPROVAL, APPROVED, or SUSPENDED
- Roles include Doctor, Nurse, Receptionist, Pharmacist, Lab Technician, Admin, and more
- SUPER_ADMIN accounts are limited to platform owner operations
- Session management and automatic logoff protect unattended workstations
- Email verification required for new staff accounts
Other sections
Still have questions?
Our team can clarify Terms, billing, privacy practices, or enterprise agreements for your organization.
Healthcare Teams
Terms That Support Clinical Work
From role-based access and consent capture to subscription billing and clinical responsibility, these Terms reflect how Medicare EHR is actually used in Sierra Leonean hospitals and clinics.